New Release - April 10, 2001
Borsuk's National Retail Federation speech is now available. The January
presentation began with a definition of the omni-channel customer doing her comparison
shopping on a Web-enabled cell phone while walking through the store with a catalog.
Borsuk emphasized the example to illustrate the need for merchants to meet customers'
expectations wherever and whenever it is convenient for them. He described the
omni-channel strategy including the use of new store site location criteria, applying
WiredLease(sm) negotiation tactics and the need for a PresenceAgreement(sm). While the
PresenceAgreement(sm) is still in early development, retailers must become conversant with
intellectual property and telecommunications law and their applicability to the
traditional space lease. Borsuk gave examples of how developers supplying broadband,
software applications and Web hosting could create tenant liability. He also told the
lease negotiators and financial analysts in the audience that their new best friend was
the IT person.
TOPICS
Holiday 2000 & Beyond - What the numbers mean.
Women Online - SCT spikes Borsuk's Letter to Editor.
Feedback from NRTA & NRF - People are connecting the dots.
Possible Retailer Strategies - Renegotiate options and lease bankruptcy.
The Price of Acceptance - Prof uses INFOTECH SCAN(sm) for location analysis.
Multi-Channel Retailing - Is the Web driving in-store sales or not?
Hegelian Hybrid - Is Amazon becoming a customer service firm?
Corporate Governance - Will activist nail retailers for not leveraging cybersapce?
Upcoming Talk - ARES 2001 & NRTA.
Paris Rental - Summer/Fall availability.
--------------------------
Holiday 2000 & Beyond - What the numbers mean.
Holiday merchandise sales online during November - December roughly
doubled to reach 4.3% ($8.3 bn / $195 bn) of General Merchandise, Apparel and Furniture
(GAF) sales according to the NRF/Forrester monthly purchasing survey. Overall, online
merchandise purchases hit 3.5% of total 2000 GAF sales ($29 bn / $821 bn). Not bad
considering they were about one percent of GAF sales in 1999.
Furthermore, the PCData / Goldman Sachs Weekly Online Holiday Shopping
Survey disclosed merchandise sales for the last nine weeks of the year more than doubled
to $8.9 bn from $4.2 bn the year before.
The weekly PCData / Goldman Sachs survey also disclosed buying ramped up in October much
earlier than the comparable period in 1999, and a higher level of purchasing continued
through year-end.
Furthermore, online buying continues strong in 2001 despite the dot.com massacre. In
January and February merchandise sales were $3.8 bn, up seven percent over the comparable
period last year.
(http://www.nrf.com/content/default.asp?folder=findex&file=default.htm)
Signaling online buying's mainstream acceptance was the survey's further finding that
almost twenty million households purchased during the holidays. Supporting the finding was
the Boston Consulting Group/Harris Interactive report showing fifty-one million
individuals purchased during the holidays. A February PewInteractive (www.pewinteractive.org) analysis pegged
the number at fifty-four million (18+) holiday purchasers. This represented a rapid
increase in buyers from the May - June survey. In six months online buyers increased by
fourteen million, an astounding thirty-five percent!
Another nugget Pew offered was that African-Americans and Hispanics are
rapidly increasing their presence online. Among adults, forty-three percent of Blacks and
forty-seven percent of Hispanics are online. The comparable number for Whites is
fifty-seven percent. More importantly, of those online, forty-eight percent of
African-Americans, forty-one percent of Hispanics and fifty-two percent of Whites made a
purchase during the holidays.
Virtual foot traffic during the holiday season also underscores the rapid growth in a new
shopping habit. The Nielsen/NetRatings survey from 1999 found Amazon & Toys-R-Us
received a total of sixty-one million unique visits, but that doubled to one hundred and
twenty-four million during the survey period from November 5 to December 24. Similarly,
traditional retailers also enjoyed significantly higher holiday traffic. J.C. Penney
received more than fourteen million visitors increasing from 6 million a year earlier.
Even newcomer Best Buy received over twelve million hits during the period. In addition,
Media Metrix found comparison shopping sites (MySimon, DealTime and BizRate) were heavily
used during the season, receiving almost a million visitors a day.
In sum, Holiday 2000 was an unqualified success with more people online buying than ever
before. The early months of 2001 portend continued momentum.
NOTE: The NRF/Forrester survey data was revised to reflect "net" merchandise
sales by excluding food and beverages, all travel related services and the
"other" categories. Similarly, the PCData / Goldman Sachs numbers also excluded
travel related purchases for comparison purposes.
Women Online - SCT spikes Borsuk's Letter to Editor.
Last December Borsuk challenged a Shopping Centers Today article about gender buying
patterns.* SCT invited him to submit a comment for publication but later declined to print
it. Borsuk sought to alert readers that women would become the dominant online purchasers
by 2002. Text of letter below.**
*(http://www.icsc.org/srch/sct/current/sct1200/)
While Borsuk's analysis was significantly at odds with the SCT article, independent
surveys confirmed his view. For example, the NPD e-Visory holiday report found more than
half the purchasers were women, the NFO Online Retail Monitor survey pegged them at
fifty-eight percent, and the BizRate consumer survey noted fifty-five percent of holiday
buyers were woman. Earlier, Greenfield Online found women were the majority of buyers
during the second and third calendar quarters of 2000.
In a Business Week interview on January 4*** Paco Underhill ("Why We Buy")
offered some trenchant observations about women buying online along with a few other
choice comments. ***(http://www.businessweek.com/bwdaily/dnflash/jan2001/nf2001014_088.htm)
First, technology does not lead retail but follows it. Second, women need
to see the computer as an appliance, not as a technology challenge. The appliance is there
to make their lives more meaningful and effective. Third, he noted his clients leveraging
the online channel seek to "
pay less money to their landlords."
The last point takes on added significance based on the feedback from the NRTA and NRF
talks. See discussion below.
-----------
**SUBJECT: "E-tail study: Male shoppers outnumber female" --
Oh really!
(December 2000, Page 74)
Dear Editor:
The E-tail article in the December issue failed to inform readers that women have reached
parity with men as buyers online. Furthermore, the article did not provide retail
developers and property owners with an understanding of why women are flocking to
cyberspace.
It was only a few years ago that the retail real estate community thought women would not
buy anything online. Most assumed technological complexity, the experiential nature of
shopping and credit card security concerns would keep women off the Web. In addition, few
could foresee online shopping giving time back for family, career and leisure.
The technological complexity rationalization was nothing more than a reflection of the
community's deep-seated technophobia. Obviously, if most men could not use the technology,
how could women become proficient?
The experiential rationale was patently absurd. Few stopped to consider
how easy it was to purchase numerous items online. Women faced few risks when purchasing
trusted brands, restocking items and numerous self-service products. In many instances,
shopping is really drudgery with little social interaction. When seen in this way, online
buying represents an irresistible value proposition, giving women a strong incentive to
migrate purchases online.
The fear of credit card fraud remains. However, the prevalence of familiar terrestrial
merchants reduces the concern.
Today, the old views about women online seem laughable. The survey data shows how quickly
they moved online and reached parity with men as users and buyers. The next phase moves
them to being the dominant purchasers by 2002. They will attain majority status because
trusted retailers like Target, Wal-Mart, Kmart (bluelight.com), Sears and J.C. Penney are
making it comfortable, convenient and enjoyable to shop online.
The non-geocentric shopping habit developing among wired women presages a fundamental
change in the way many retailers do business. In this brave new world, are we ready for
the change?
Sincerely yours,
-------
Feedback from NRTA & NRF - People are connecting the dots.
Borsuk asked the audience at the National Retail Tenants Association and National Retail
Federation presentations to fill out a short survey on how online buying was impacting
their business and leasing strategy. One interesting observation was the response rate
from the NRTA audience was higher. This may reflect that NRTA is an organization focused
on real estate leasing and operational issues.
The respondents represented retailers having less than one hundred to over two thousand
stores, with more than seventy-five percent of the locations leased. Most but not all were
publicly traded companies.
The majority of respondents checked the "Can't tell yet" when asked whether
online buying was impacting in-store sales. Although, the comment "we may be in
denial!" may be closer to the truth.
The next question asked whether senior management was considering how online buying could
impact new store growth, the number of locations needed to serve a trade area, and store
size. All replies noted the issue was under active consideration.
Another question asked whether the potential of online buying cannibalizing in-store sales
was a factor for making site location decisions. Some replies said it was of
"no" concern but most thought it was of "some" concern. The survey did
not ask whether respondents were in the hard lines or soft lines business.
The last question asked how important Wall Street's opinion was about store expansion
plans and leasing strategy. The vast majority said it was of importance.
Last December's Shopping Center World published a more extensive survey
done with owners, investors, lenders and property managers. When senior managers were
asked whether e-commerce would have an impact on sales over the next twenty-four months,
thirty percent of the lenders and investors believed it would while only seventeen percent
of the owners and property managers thought there would be a negative impact.
Respondents were asked to rank merchandise categories to be affected.
Seventy percent thought bookstores would be hit. Next, fifty-seven percent said computer
hardware and software would suffer. Consumer electronics and office supplies came in at
forty-one percent each. Finally, sixteen percent thought apparel retailers would be
affected. Apparel is a sleeper category. Most people thought it would not do well online
despite great success with catalogs. However, online apparel sales in 2000 totaled $2.8 bn
according to the NRF/Forrester survey and Forrester projects them to reach $8.9 bn in
2002.
Possible Retailer Strategies - Renegotiate options and lease
bankruptcy.
A particularly interesting session at the NRTA convention was on renegotiating options.
Using this tactic at the end of the term could be the wave of the future for sales channel
reformation. (http://www.chainstoreage.com/archives/search/summary.cfm?
ID=2001%5F02%5F01%5F74%5FCSA%5F0001&T=0001)
The Office Depot and Office Max conference calls in January gave an
insight into using this tactic. First, there were the announcements of significant store
closings (ODP +/- 67 stores and OMX +/- 50 stores). Office Depot blamed poor sales results
on bad real estate decisions. Second, ODP let it be known hundreds of leases were coming
up for renewal over the next several years, and each location's contribution to
profitability would face tougher scrutiny. The office supply retailers also said new
stores would have a smaller footprint (20,000 sf) with OfficeMax downsizing by 15% (23,500
sf) and Office Depot slimming down by 27% (27,500 sf).
The conference calls contained an implicit message that traditional location heuristics
were producing under-performing stores. The Office Depot press release quoted the CEO as
saying they were going to apply a "
vigorous analytical criteria to new site
selection
" However, there was no explanation why the analytics were failing.
Could it be the growing success of the online channel is exerting pressure to rethink site
selection methodology and store size?
On the other hand, Staples (SPLS) is pursuing a dual strategy of continued aggressive
store growth coupled with an evolving omni-channel strategy. The recent decision to
consolidate the catalog and online channels suggests the latter point. Staples reported
omni-channel customers bought 4.5 times more than store-only customers, clearly
demonstrating that the office supply retailers are at the forefront of profitably
leveraging the online sales channel.
Office Depot reported eight percent of sales came from the online channel. Given Office
Depot's dexterity with the online channel, they could double the online share of total
sales within two to three years while hundreds of leases roll over. This would give them
the opportunity to close redundant locations within trade areas, convert some stores to
showrooms having limited inventory and provide incentives for their more profitable
customers to shop online. The net result could be a lot of vacant space.
More problematic is the Staples' expansion plan. The April 16 issue of Forbes wondered
about the wisdom of rolling out 160 new stores in 2001. The article noted comparable store
sales were flat, new stores were taking longer to reach profitability, the competitors
were retrenching and saturating a market with stores threatened to cannibalize sales. (http://www.forbes.com/forbes/2001/0416/074.html)
A shift in customer channel preference could also derail the strategy of
growing out of decelerating store sales. During an economic slowdown office supply stores
may be vulnerable to customers moving online for two reasons: convenience and price. It is
convenient to order office supplies online, although some items remain only available in
the store. In addition, online prices keep getting better with each new round of
promotional discounts. Free shipping coupled with valuable discounts is a compelling
reason to avoid wasting gasoline and time to roam the aisles and drag the merchandise
back.
Forrester Research's February report on multi-channel retailing, Symphonic Retail,
paralleled the office supply stores' decision to close stores and improve site selection
by advocating that retailers fully integrate their channel strengths by customer
preference, price sensitivity and merchandise attributes. But the analysis contained a
real shocker. The report stated:
"Store closing will be signs of success. Traditionally a red flag foreshadowing
bankruptcy court, store closing for price- and experience-orientated retailers will become
as popular with the investment community as site launch announcements were in 1998.
Price-driven retailers like Sam's Club will replace many stores with drive-thru windows at
regional distribution centers, while experience-orientated retailers like Toy
"R" Us will close off-mall stores and redirect resources to more heavily
trafficked locations." (p. 15)
Given Forrester's reputation on Wall Street, this thought could percolate into the
quarterly conference calls and brokerage reports.
Alternatively, another tool for sales channel reformation could be lease bankruptcy. The
glut in movie screens and resulting need to restructure the movie-theater business offers
a clue about how a retailer could dump leases to leverage the online sales channel. In
bankruptcy, savvy retailers would keep the good ones and reject the rest at a reasonable
cost.
In New York, Borsuk suggested this scenario in a meeting with retail company analysts.
They probably thought he was suffering from too rapid a descent coming in from San
Francisco. One concern is the impact on equity holders. However, to soften the blow, a
retailer might create an entity to hold store leases and then place that entity into
bankruptcy. This assumes leases could be transferred (assigned) to the entity without
significant landlord opposition and ultimately the transaction approved by the court. A
pretty wild idea but M&A guys, a.k.a Cybersurgeons, have the chutzpa to make it happen
and are indifferent to screaming landlords and lenders.
The Price of Acceptance - Prof uses INFOTECH SCAN(sm) for location analysis.
The Fall 2000 issue of Real Estate Review (Vol. 30, No. 3) published an article by
Professor Rabianski, the doyen of retail site analysis, discussing online buying's impact
on store sales. The article, "Retail Demand Analysis and Internet Retailing",
used a mall project as an illustration of why the orthodox analysis requires accounting
for online transaction leakage. He cited Borsuk's "Online Buying Defies Site
Selection Folklore" in last May's Shopping Center Business as a framework for
analysis. (http://thespaceplace.net/columns/borsuk062000.htm)
Rabianski outlined a method for estimating sales migration within the
traditional analysis used by lenders, appraisers and Wall Street analysts for evaluating
development and acquisition deals. His article is an example of memetic theory in action.
Memetics describes how an idea, concept or belief spreads throughout a population.
Professor Richard Dawkins coined the term in his 1976 book the "Selfish Gene." A
meme, rhymes with dream, is akin to a virus moving from host to host. The metaphor
"viral marketing" conveys the concept. Another way to think about the meme is
embodied by the tipping point, an epidemiological term. The tipping point occurs when the
idea encoded in the meme achieves acceptance among influential opinion makers.
While developers and investors may not immediately grasp how memes could impact their
business, the Rabinanski article offers an insight. Lenders will not make funds available
without an appraisal. Appraisers need a defensible methodology to support the lender's
decision. The Rabinanski paper calls into question the assumptions underpinning the
present valuation model.
Until very recently, there was little reliable data to test the Rabianski methodology.
This is starting to change. Claritas is combining Simmons Market Research surveys to show
the number of potential online shopping households by ZIP code and block group. The data
set still does not contain a breakdown by merchandise category or amount spent. Despite
the obvious weaknesses in the data, the traditional demographic and psychographics vendors
are finally starting to respond to online buying for the benefit of retailers, developers
and investors.
If appraisers and lenders embrace the Rabianski analysis, they will require developers to
demonstrate that online buying does not significantly impact the tenants for the proposed
project. Alternatively, the developer will have to change the tenant mix to conform to the
lender's concerns. In the case of a refinance or a purchase, similar questions will arise,
i.e., how does online buying impact the tenants and what strategy does the owner have to
counter sales leakage?
However, there are other memes in competition with Rabianski's thesis. They include the
belief of a slowdown in online channel investments by retailers, the ongoing confusion
over whether multi-channel customers drive in-store sales (see below) and the inherent
institutional fear of rapid change.
Real Estate Issues (Winter 2000/2001, pp. 54-60) provides a contra view. The author
confidently predicts it will be at least another decade before online buying impacts
retail property values. Using inductive reasoning based on unsubstantiated assertions the
analysis blatantly ignores the facts.
"Elements of Change, Stability & Uncertainty in the Retail Real Estate
Market" advances three factors likely to slow online buying. The first is the
fifty-five and older population, less comfortable with technology, will not embrace online
buying. The second reason relates to a growing wealth disparity. The last factor posits
the difficulty in changing shopper behavior. Each reason in the abstract is plausible but
contradicted by the facts.
The observation of an aging, semi-technophobic population disinclined to shop online
ignores who buys. Those fifty-five and over spend considerably less on merchandise than
other age groups.
The U.S. Bureau of Labor's Consumer Expenditure Survey for 1999 shows consumer units
(households) headed by those fifty-five and older spent twenty-eight percent of total
expenditures while those in the thirty-five to fifty-four year old range spent fifty
percent of the total. In other words, merchandise buying power resides with the under
fifty-five crowd. ICSC customer survey data for 1996-1997 corroborates the fact. In
analyzing the shopper profile the report stated, "Per-visit expenditures increase
with age, until the 55-64 bracket when there is a sharp decline in spending at mall
stores." See ICSC Research Quarterly Fall 1998 (Vol. 5 Number 3).
The point about wealth disparity retarding online buying is a non sequitur. The crucial
questions are whether the merchandise works online and the rate customers decide to
transact online. BlueLight.com's millions of users demonstrates that lower income families
are interested in cyberspace including buying online.
Finally, the author argues another barrier to online buying is the ingrained geocentric
shopping habit. What he fails to discuss is how shoppers change their habits when
presented with a compelling value proposition like discount clubs (COSTCO) and low price
airfares (Southwest). There are over fifty million households online, and during the
holidays twenty million purchased online. This is a significant change in habit. Thus,
households have changed their buying habits in response to the online value proposition
and are likely to approach forty million households purchasing online by the end of 2002.
It is too soon to tell whether meme theory will explain the market's stance on retail
property values but the Rabianski article puts the issue in play. However, the market will
note that recent survey data strongly support an impact. On April 3, Nielsen/NetRatings
announced five cities (Portland, Seattle, San Francisco, Boston and San Diego) had reached
a two-thirds online household penetration level.* A March Zogby poll found over seventy
percent of adults had Internet access, up from sixteen percent in August 1997.** Also
fifty-six percent of the online users had made a purchase. High household penetration and
increased online buying can further spread the contagion. If Rabianski's ideas jump from
the appraisal and lending literature to the pages of the WSJ and NYT, memetic theory could
receive a boost.
*(http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=NTRT&script=411&layout=-6&item_id=163386)
**(http://www.zogby.com/news/ReadNews.dbm?ID=359)
Multi-Channel Retailing - Is the
Web driving in-store sales or not?
Stores Magazine (February 2001, pp. 28-32) carried an exclusive survey on customer
interaction with stores and Web sites. The survey of 565 frequent Internet users (18+) was
conducted after Christmas. The research examined their fourth quarter online activities
with twenty-three national retailers having Web sites.
(http://www.stores.org/eng/archives/feb01cover.html)
The title "Websites Drive In-Store Holiday Sales" is misleading. While the study
found online shoppers did frequent stores, it did not establish online shoppers were
making a higher percentage of their purchases in the store after going online. Perhaps the
most interesting question asked was, "What percentage of shoppers visited a
retailer's website during the fourth quarter and made an on-line purchase?" The
highest conversion of clicks to purchases was twenty-nine percent for Toys-R-Us and the
lowest was three percent for Sam's Club. Best Buy came in at eighteen percent and Circuit
City a modest eleven percent.
The study did not ask one critical question. How many of the customers were existing
(potential cannibalization of in-store sales) or new to any channel (accretive to top line
sales) when converting clicks to online purchases. Another holiday study gave an
indication.
Greenfield Online and Cognitiative studied online purchases during the holidays and found
seventy-seven percent of the consumers online made a purchase. In contrast, PewInteractive
found only about fifty-two percent of the population bought online.
(http://www.cognitiative.com/company_info/press_releases/ci_pr_01_18_01.htm)
While the Greenfield Online/Cognitiative
analysis is remarkable for finding a greater number of buyers, a much more important
observation emerged from the research. The study found online purchases were cannibalizing
catalog and store sales. Fifty percent of the catalog shoppers reported spending less by
catalog while forty percent of the store shoppers said they bought less from stores during
the holidays. The report urged retailers to anticipate channel swings especially as Web
users move above fifty percent of households and the online experience advances. Is the
Greenfield Online/Cognitiative view a fluke or based on better research? Perhaps, a
refined 2001 NRF Multi-Channel study will help resolve the question.
Nevertheless, the cannibalization issue continues to vex retailers. For example, how much
of Circuit City's online business is coming at the expense of store sales? During the
January NRF session on multi-channel retailing, the Circuit City panelist said fifty
percent of online customers choose to pick up items from the store. During the Q&A
Borsuk asked what percentage of online customers were new buyers (accretive) versus
existing customers. The speaker refused to answer the question. Knowing the breakdown
would suggest the degree of store sales cannibalization.
For example, if fifty percent of the online buyers represented existing customers and half
of them wanted their merchandise shipped, twenty-five percent of the former in-store sales
would migrate to cyberspace. However, potentially offsetting the existing customers'
shifting sales would be the percentage of new online buyers opting for store pick-up. In
addition, the total amount spent by online existing customers wishing shipment versus new
online customers wishing to go to the store for pick-up would influence cannibalization.
A clue about CE online delivery versus in-store pick-up emerged from a panel discussion at
January's Consumer Electronics Show on "Shopping Made Simple: The Future of
E-Commerce." The Best Buy representative said ten to twenty percent of online
customers wished to pick up at the store.
Will Best Buy and Circuit City begin to experience what the office supply retailers may
already see happening, i.e., overall sales expand due to the online channel while
retarding individual store sales growth?
Hegelian Hybrid - Is Amazon becoming a customer service firm?
Last year's front-end/distribution deal with Toy-R-Us illustrates Amazon's underlying
strength as a customer- and logistics- savvy firm. When viewed dispassionately, Amazon has
a fully integrated online order taking and distribution system that replicates and is
fundamentally superior to a catalog operation.
The advantage to mass merchandisers lacking a catalog channel, e.g., Wal-Mart, is they can
leverage the logics and customer service expertise of Amazon with very little brand
diminution at a known cost. Most customers would not find it strange to see "Wal-Mart
Online powered by Amazon" as long as the merchandise mix and price points were
sufficiently heterodox.
Amazon and similar premier pure-plays could in turn capture new revenue from order taking
and fulfillment while focusing on those merchandise categories where they could maintain a
competitive advantage.
What all this suggests is that the impetus to broaden the online channel will strengthen,
not abate, by the formation of alliances and partnerships to meet customer online
expectations. The failure of many pure-play retailers should not be seen as proof by the
retail property community that the worst is over. Rather, a deadlier phase is beginning
for retaining the loyalty of retail tenants.
Corporate Governance - Will activists nail retailers for not leveraging
cybersapce?
First, came fears of environmental degradation. Next, purported sweatshop labor practices.
Now, corporate governance advocates may turn their attention to retailers not leveraging
the online sales channel.
Shareholder governance seeks to bring pressure on corporations who rarely feel pressure
from their shareholders. In the eighties, legendary buccaneers like T. Boone Pickens
extracted hundreds of millions in shareholder value from cowering boards. During the
nineties, social activists sought to change corporate attitudes on environmental, labor
and human rights issues.
Now, cutthroat capitalists and do-gooders may have a common cause: retailers slow to share
the promise of cheaper merchandise online. In January the Progressive Policy Institute, an
organization devoted to modernizing progressive politics for the information age, issued a
report entitled "The Revenge of the Disintermediated: How the Middleman is Fighting
E-Commerce and Hurting Consumers."
(http://ppionline.org/ppi_ci.cfm?knlgAreaID=107&subsecID=123&contentID=2941
and http://www.thestandard.com/article/display/grok/0,1151,21169,00.html)
While the author excoriated efforts by car dealers, wine wholesalers and music
distributors to prevent direct purchase, retailers came in for special mention. The report
noted the threats by retailers against manufacturers who sought to sell direct. PPI's
position is "There is no legitimate role for public policy to protect industries,
firms, or entrepreneurs from competition."
Should the viewpoint gain currency, publicly traded retailers could find themselves
defending their lackluster efforts to lower prices online at shareholder meetings and on
conference calls. Alternatively, the activists could demand retailers drop efforts to
prevent manufacturers from going direct.
Upcoming Talk - ARES 2001 & NRTA.
Borsuk will join a panel of academics and practitioners to discuss "Smart Buildings:
How New Technologies are Changing Commercial Real Estate Structures" on Friday, April
20 at the annual American Real Estate Society conference to be held in Coeur d'Alene,
Idaho. Included on the panel is Amy Young, "Broadband Princess" from Deutsche
Banc Alex. Brown. Last year she and her REIT team authored a report entitled "Wired
Real Estate: The Ultimate Portal." Amy views information technology incorporated into
real estate as creating additional value. Borsuk will give the retail perspective on her
thesis.
Borsuk is also presenting a talk entitled "Sliding Down the Bleeding Edge: Can Malls
Hang onto Online Shoppers?" His presentation will expand upon the alignments of
interest analysis to explore the conflicts, compromises and challenges facing developers
in aligning their interests with retailers and shoppers.
NRTA invited Borsuk to address a roundtable on leasing strategy at their April meeting in
Oakland.
Paris Rental - Summer/Fall availability.
The Berlioz flat is currently available for August and September.
The sunny condo on the fourth floor (walk-up) of a landmark building was completely
renovated in 1999. The full floor unit has three bedrooms and two full baths and is
located in the 9th arrondissement. The property is two blocks south from the Moulin Rouge
(Montmartre) and convenient to all public transportation. To view the apartment go to www.parisflat4u.com. Contact Liliane
Travert-Borsuk
(markborsuk@aol.com) for additional information.
Contact Information
Mark Borsuk ( mark@borsuk.com ) is Managing Director
of The Real Estate Transformation Group, a firm analyzing information technology's impact
on space demand and providing strategies for property owners, developers, retailers and
lenders. In addition to consulting, Mark is a retail leasing broker and real property
attorney practicing in San Francisco. For further information contact Mark Borsuk at (415)
922-4740.
Continuing thanks to The Space Place (www.thespaceplace.net) for hosting RETG
articles.
Copyright © 2001. All Rights Reserved. Mark Borsuk.
++++++++++++++
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